Care Coordinator Job Description

The role of a home care coordinator at Honor Care Limited

As you have decided to make a difference, you will join other like-mined and compassionate workers in Honor Care Limited team.

Please carefully read the job description of your interested role as this will give you a better understanding of what is expected of you when applying.

All care workers are subject to a Disclosure and Barring Service (DBS) check (previously known as CRB). 

Our care coordinator supports our support workers and clients; upholding continuity of care to clients and efficiency and reliability of all care home visits.


Is home care coordinator right for you?

Whether this is the next step on your career progression from being a care staff or you are already a care coordinator, you will receive full Honor Care Limited induction and relevant training. Ideally we expect you to be NVQ3 qualified but if you have NVQ2 we may assist you to obtain NVQ3 in the role.

You will be expected to work well under pressure, upholding professional and administrative composure throughout.


You primary task is to allocate calls to home care staff. You are welcome to contact our team and meet the care manager who will talk you through so that you can gain a better understanding of the role. You will be required to apply and achieve a satisfactory Disclosure and Barring Service check (previously known as CRB).


Personal attributes of Honor Care Limited home care coordinator

You are required being able to think fast, communicate effectively, intuitive and be responsive to any changes.

Updating clients and care workers of any changes as they occur, ensuring a smooth and consistent delivery of care and support. You will need to be a calm natured person who can always feel the sense of emergency, yet react promptly and effectively.

You will also be expected to be a strong personality person who can always make sure that home carers know that they must always be on time and committed to their rota. You need to be someone who is approachable and can closely mentor as often as required.


Your commitment to us and our clients

You will be responsible in ensuring that our care is delivered on time through the right carers having the right skills to care and support each client. In fact, our clients solely rely upon you in order to ensure that the care and support they need is delivered when needed.


Summary of the role of our home care coordinator

The role of Honor Care Limited’s home care coordinator is to assist our home carers and clients by professionally and efficiently assigning the rotas, via an electronic rostering system.

It will be your responsibility to assign the right carers to our clients and also make sure that our clients receive continuity of care and support. This is by ensuring that our clients have the same carers visit them - taking into consideration sickness and holiday cover.

You will be responsible to make that clients know about their personal care team.

You will be responsible for all activities, making sure there is effective communication between the carers and clients at all times.

In an event whereby any carer is absence, you will be responsible to professionally and efficiently cover any gaps of the rota using the appropriate carer and effectively and timely communicate any changes to the client.

You will be required to report directly to the manager and also provide support to the field care supervisors.

You will be required to interview potential carers, make sure that all applicants’ paperwork is satisfactorily completed as per Honor Care Limited and statutory requirements. You will also be responsible to ensure that the paperwork is signed and countersigned, checking all ID and work permits as necessary as well as applying for DBS checks. You will equally make sure that electronic records of carers are updated.

You will be responsible to make home care assessment bookings for the field care supervisor who will then meet with potential new clients.

You may be needed at times to undertake care duties or cover on-call telephone.



  • Genuine compassion, respect and care for others
  • Ability to work on own initiative and as part of a team
  • Outstanding communication skills
  • Excellent planning, timekeeping and organisational skills
  • Ability to fully understand the role and home care legislations and regulations


Key Competencies

  • To enable carers to attend all care visits timely
  • To fully understand that each home care visit is very important
  • To be able to communicate effectively with other people
  • To manage professionally with urgent and difficult situations
  • To always uphold high standards of home care provision
  • To commit to own personal and professional development
  • To be able to work under pressure and cope with change


Our latest home care coordinator vacancies

If being a care coordinator is really for you please send us an e-mail to request for Job Application form: enquiries@honorcarelimited.co.uk  



Honor Care Limited

600-17Canalside House

67/68 Rolfe Street


West Midlands

B66 2AL


customer support0121 448 6620



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